PRIVACY POLICY

Last Updated: 8 June 2026

PROPERTY INVESTOR GATEWAY PTY LTD (ABN 15 698 800 663) (“Property Investor Gateway”, “Investor Gateway”, “we”, “our”, or “us”) owns and operates investorgateway.com.au.

We value your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme, the Spam Act 2003 (Cth), and other applicable Australian laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or interact with our website.

  1. WHO WE ARE AND HOW TO CONTACT US

PROPERTY INVESTOR GATEWAY PTY LTD

ABN: 15 698 800 663

Level 15, 28 Freshwater Place
Southbank VIC 3006
Australia

Email: support@investorgateway.com.au

If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, please contact us using the details above.

  1. WHAT INFORMATION WE COLLECT

We collect personal information that is reasonably necessary for our business activities and referral services.

This may include:

• First name and last name
• Email address
• Mobile phone number
• State or territory of residence
• Responses provided through our online property assessment forms
• Information relating to property ownership, household income, mortgage balances, superannuation balances, investment goals and similar information voluntarily supplied by you
• Verification PINs or security information voluntarily supplied by you
• Information you provide through web forms, surveys, enquiries or email communications
• Technical information including IP address, browser type, operating system, device information and website usage data
• Cookies and analytics information
• Any other information voluntarily provided by you

We do not intentionally collect sensitive information unless voluntarily supplied and reasonably necessary to process your enquiry.

  1. HOW WE COLLECT YOUR INFORMATION

We collect personal information in several ways, including:

• Directly from you when you complete an assessment, enquiry or contact form
• When you communicate with us via email, phone or other channels
• Automatically through cookies, analytics tools and similar technologies
• Through advertising and marketing platforms
• From third parties where you have authorised the sharing of your information

  1. WHY WE COLLECT AND USE YOUR INFORMATION

We collect and use your information for purposes including:

• Responding to enquiries and requests
• Assessing your suitability for referral to third-party property investment planning firms
• Facilitating introductions and referrals
• Sending information relating to your enquiry
• Improving our website, services and user experience
• Conducting website analytics and performance monitoring
• Maintaining website security and fraud prevention measures
• Complying with legal obligations
• Resolving disputes and enforcing our agreements

We will not use your personal information for purposes unrelated to those disclosed in this Privacy Policy unless authorised by law or with your consent.

  1. REFERRAL TO THIRD-PARTY SERVICE PROVIDERS

PROPERTY INVESTOR GATEWAY PTY LTD operates as a lead generation and referral platform.

By submitting an assessment, enquiry or form through our website, you expressly consent to us sharing your information with selected third-party property investment planning firms, consultants and service providers who may be relevant to your enquiry.

These providers may contact you by:

• Telephone
• SMS
• Email
• Other reasonable communication methods

You are under no obligation to engage with any third-party provider who contacts you.

Investor Gateway does not provide financial advice, taxation advice, legal advice, mortgage broking services, credit assistance, financial product advice or investment advice.

  1. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to:

• Property investment planning firms
• Referral partners
• CRM and database providers
• Website hosting providers
• Cloud storage providers
• Marketing service providers
• Analytics providers
• Professional advisers
• Regulators and government agencies where required by law

Where information is disclosed to overseas service providers, we take reasonable steps to ensure appropriate privacy protections are maintained.

  1. MARKETING COMMUNICATIONS

By providing your contact details, you consent to receiving communications relating to your enquiry from Investor Gateway and relevant referral partners.

Communications may include:

• Phone calls
• SMS messages
• Email communications
• Appointment reminders
• Follow-up enquiries

You may opt out of marketing communications at any time by contacting support@investorgateway.com.au or following any unsubscribe instructions provided.

  1. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, tracking pixels and similar technologies to:

• Improve website functionality
• Measure website performance
• Understand visitor behaviour
• Improve advertising effectiveness
• Enhance user experience

You may disable cookies through your browser settings, however some website functionality may be affected.

  1. DATA SECURITY

Investor Gateway takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• SSL encryption
• Secure hosting infrastructure
• Password-protected systems
• Restricted staff access
• Security monitoring
• Secure third-party service providers

While reasonable precautions are taken, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Facilitate referrals
• Comply with legal obligations
• Resolve disputes
• Maintain business records

When personal information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

  1. NOTIFIABLE DATA BREACHES

If Investor Gateway becomes aware of an eligible data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme.

This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.

  1. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you or request correction of inaccurate information by contacting:

support@investorgateway.com.au

We will respond within a reasonable timeframe in accordance with applicable privacy laws.

  1. REQUESTING DELETION OF INFORMATION

You may request that we delete or de-identify personal information we hold about you.

We will comply where reasonably practicable, subject to any legal, regulatory or business record retention obligations.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Investor Gateway is not responsible for the privacy practices, security or content of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or legal obligations.

The latest version will always be published on our website and will include the updated effective date.

  1. COMPLAINTS

If you believe we have breached our obligations under the Privacy Act 1988 (Cth) or mishandled your personal information, please contact:

support@investorgateway.com.au

We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

  1. CONSENT

By submitting information through investorgateway.com.au, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy.

By submitting an assessment or enquiry, you expressly consent to PROPERTY INVESTOR GATEWAY PTY LTD sharing your information with selected third-party property investment planning firms who may contact you by phone, SMS or email regarding your enquiry.